gift certificate terms and conditions

ANNA KENNEDY PHOTOGRAPHY

These Terms and Conditions apply to Gift Certificates and govern the relationship between Anna Kennedy Photography & Gift Certificate Puchaser/Holder. Puchase/use of your Gift Certificate will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your Gift Certificate if they are different. You must therefore read them carefully. If there is anything you do not understand, please contact us at anna@annakennedyphotography.co.uk or 07793531082.

Your Gift Certificate is issued by, and remains the property of, Anna Kennedy Photography. It must be kept in a safe place and presented at time of scheduling your photo-session (either by phone picture or in person) in order to receive the benefits of this Gift Certificate.  All Photo-sessions must be scheduled at least 2 weeks in advance, and based on photographer availability.

Using your Gift Certificate: You may redeem your Gift Certificate at www.annakennedyphotography.co.uk. When you use your Gift Certificate the amount of your purchase will be deducted from the balance on the Certificate. The remaining balance may be applied to future purchases. Your Gift Certificate is not a credit Certificate, charge Certificate or debit Certificate. You may not exchange your Gift Certificate for cash. Refunds will not be given for the purchase of a Gift Certificate. We reserve the right to refuse to accept Gift Certificates which we believe may have been stolen or obtained in another illegal way.

Expiration & Cancellation: There is an expiration period of one 1 year from date of issuance, applied to your Gift Certificate. However, we reserve the right to cancel your Gift Certificate if we suspect it is being used fraudulently or in breach of the following Terms and Conditions.

Loss, Theft, Damage: You should take great care of your Gift Certificate and store in a safe place until the time of your photo-session with Anna Kennedy Photography. We are not responsible for lost or stolen Certificates. You should immediately report any loss, theft, fraudulent or unauthorised use of your Gift Certificate to us immediately at www.annakennedyphotography.co.uk. If you lose your Gift Certificate or it is stolen or damaged, we may, at our sole discretion, replace your Gift Certificate and transfer the balance stored on it to a replacement Certificate. Circumstances in which we may determine not to replace your Gift Certificate include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. If we agree to replace your Gift Certificate, a replacement Certificate will be delivered to your home address, usually within 7-10 business days of you first notifying us of the incident, and giving us your contact information. We reserve the right to charge a replacement Certificate fee of £20.00, for each replacement Certificate, in the event that you are issued with more than two replacement Certificates within any 6 month period. If you subsequently find or retrieve a Gift Certificate which you have reported lost or stolen, you must notify us immediately.

Resale/Use in Promotions: You may not sell your Gift Certificate. Gift Certificates may not be used in sales or promotional activities including giveaways or prizes in competitions without our prior consent. We reserve the right to cancel any Gift Certificate that we suspect has been resold or obtained in connection with an unauthorised sales or promotional activity.

Customer Services: If you need assistance or if you have any inquiry relating to your Gift Certificate, you can use the Contact Us facility at www.annakennedyphotography.co.uk or email: anna@annakennedyphotography.co.uk, or by phone at 07793531082.

Data Protection and Privacy When you use a Gift Certificate you will be asked to provide certain personal information, including your name, address and contact details, as well as signing a contract regarding your photo-session. We are committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.

Liability: Anna Kennedy Photography shall not be liable for any loss or damage arising from or in connection with your use of a Gift Certificate, where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your Certificate, as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

Variation: We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Gift Certificate service on reasonable notice. The Terms and Conditions applicable to the use of a Gift Certificate shall be at any time the terms and conditions published on www.annakennedyphotography.com and your continued use of a Gift Certificate shall constitute your acceptance of such terms and conditions.

Assignment: If we assign the benefit of these Terms and Conditions to another company, your rights will not be affected.

REDEMPTION: Gift certificates are issued for redemption by client, to Anna Kennedy Photography in exchange for professional photography services or print products, at time and place agreed upon and confirmed by client and Anna Kennedy Photography.  Photo-session is by appointment only, subject to photographer availability. All Gift Certificates do not include specific times and/or dates, and are limited by location to within 40 miles of Reading, Berkshire, unless otherwise agreed upon by client and Anna Kennedy Photography. Locations which require permits, may incur additional fees above certificate amount, which may be paid by client. Gift certificates cannot be redeemed for cash or returned for a cash refund, and cannot be replaced if stolen.  Cannot be redeemed be used or redeemed toward previous purchases or redeemed to purchase other gift certificates, cannot be resold, and are not refundable. Anna Kennedy Photography is not responsible for stolen gift certificates and retains the rights to close customer accounts and request alternate forms of payment if fraudulently obtained gift certificate is redeemed and/or used to make a purchase. Any purchase exceeding the value of a gift certificate requires balance to be paid with a valid credit card, cash or check, to complete transaction, and receive any additional print products or services not covered by Gift Certificate. Anna Kennedy Photography can provide gift certificate purchaser with information about the redemption status of gift certificate by request.

Expiration: Gift certificates issued by Anna Kennedy Photography are good for one year of date of issuance/purchase and must be redeemed in full within the valid time period.  Any unused balance will not be refunded or credited upon expiry.  The gift certificate must be shown (either by phone picture, email or in person) when making a booking to verify that you are the gift certificate holder.  All bookings will require a signed contract at the time/date of booking by Anna Kennedy Photography and client. If gift certificate cannot be verified, due to the loss by client of gift certificate, or proof of certificate holding cannot be obtained, client then forfeits gift certificate and Anna Kennedy Photography is not held responsible for any amount/services listed on lost gift certificate.

Photography Contract Required:  All gift certificate holders must sign a legally binding photography contract with Anna Kennedy Photography, before any photography or print services will be administered. Without contract signed, gift certificate holder does not have the rights to any services provided by Anna Kennedy Photography, and does not have the right to use gift certificate in exchange for any Anna Kennedy Photography photography or print services, or for any monetary refunds.

Cancellation: Gift certificates may be cancelled by Anna Kennedy Photography, if after issue, any information supplied at the time of purchase is untrue or inaccurate, or if payment is declined or incorrect cardholder details and/or billing information has been supplied.

Missed Appointment: Your gift certificate entitles you to a single photo-session booking and will be forfeited if you do not attend your appointment.  All print credit will be forfeited as well. Rescheduling, and carrying over your gift certificate and security deposit may be considered where (1) more than 48 hours notice is given and only if there is a genuine reason beyond your control, or (2) if a substitute appointment is available.  Any such rescheduling is entirely at the sole discretion of Anna Kennedy Photography.

All Rights Reserved: Anna Kennedy Photography reserves the right to amend these gift certificate terms and conditions from time to time, at our sole discretion.  In the event of any dispute, the decision of Anna Kennedy Photography is final. 

Thank you for choosing Anna Kennedy Photography.

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